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Communication Skills

customer experience

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key

Communication Skills, Leadership, Professional Development | By | 7 Min Read

There is a lot of talk around customer experience and customer-centric businesses right now.  We’re told that today, 89% of companies compete primarily on the basis of customer experience. But while 80% of companies believe they deliver “super experiences,” only 8% of customers actually agree. Competition is fierce and people want to connect with brands …

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Communication Techniques 101: The Power of Words

Building Influence, Communication Skills, Leadership | By | 5 Min Read

When people think of effective communication, they generally think about words. The written and spoken word is the most easily recognisable form of communication in the modern workplace.  In fact, as the workplace continues to advance digitally, words are becoming one of the most important communication techniques for ambitious and future leaders. Why? Because the pace of the …

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Body Language Hacks: How To Have A Positive Executive Presence [VIDEO]

Communication Skills, Deliver With Impact, Leadership | By | 2 Min Read

We’ve talked before about the power of non-verbal communication skills. Your body language can say a huge amount about you – but is it telling your audience what you want it to? One of the greatest leadership traits you can learn is how to ensure your body language is matching your words to have the desired impact on your audience. Why? Because first …

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Soft Skill Development: 3 Reasons Why It’s Now Mission-Critical

Communication Skills, Leadership, Professional Development | By | 4 Min Read

Technology is a huge enabler. As it continues to develop, it enables businesses to do more and more with the same amount of time. Machines can work faster and more consistently than a human – and they don’t need to be paid.  So today, as was the case with the assembly line, routine tasks in the …

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Digital Employee Engagement: How To Be A Great Virtual Leader

Communication Skills, Leadership, Relationship & Collaboration | By | 7 Min Read

An old friend of mine used to work for Coca-Cola Enterprises in the UK. Every year, thousands of employees would get together in an enormous event arena to learn about the business, celebrate what it meant to be a Coke employee and get excited about what the future had in store. I saw pictures from …

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