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Colin James

Colin has 30-years experience working with corporate audiences ranging from six to 6,000 people. A deeply engaging speaker and educator, Colin's unique style won him Keynote Speaker of the Year by PSA in 2020 and Australian Educator of the Year in 2008. He has a long been held in deep regard by his training and speaking peers. He will challenge you to step up to your highest capability with the practical 'how-to' that only a master trainer can share.

customer experience

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key

Communication Skills, Leadership, Professional Development | By | 7 Min Read

There is a lot of talk around customer experience and customer-centric businesses right now.  We’re told that today, 89% of companies compete primarily on the basis of customer experience. But while 80% of companies believe they deliver “super experiences,” only 8% of customers actually agree. Competition is fierce and people want to connect with brands …

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Core Leadership Skills: Must-Have Executive Skills For 2020 & Beyond

Leadership, Professional Development | By | 4 Min Read

As we head towards the end of another year, I’m shocked by how quickly 2019 has gone. But the pace of change today is much faster than simply the cycling of the seasons.  Technology has accelerated our world, in so many different ways. It’s accelerated our communication, from days or weeks to receive a letter, …

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CEOs: How Much Is Poor Communication Costing You?

Communication Skills, Leadership | By | 6 Min Read

Over-expansion, unprofitable business model, or market disruption — these are some of the most common reasons businesses fail. But are you aware of just how devastating lack of communication can be to your bottom line? One report puts the total cost of poor communication at a whopping $37 billion for enterprises with 100,000 or more employees. That’s an average annual cost …

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How To Do Consultative Selling: Improve Pitching Skills & Win Clients

Building Influence, Relationship & Collaboration, Sales Pitching | By | 5 Min Read

Traditional sales techniques aren’t effective anymore in today’s highly competitive, changing market. Customers don’t want to be strong-armed by salespeople into buying products and services they don’t need or don’t know the benefits of.  So what’s the best strategy for engaging new prospects, if pushy high pressure sales tactics are out?  Consultative sales is a selling …

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Mentor Leadership: Why Mentoring Is Essential To Good Leadership

Leadership | By | 6 Min Read

You’re always looking to become a better leader. It’s one of the qualities that has got you where you are today. But you probably never saw yourself as the ideal mentor, right? Regardless, mentor leadership is a critical component of business success today, as it develops great people, which leads to growth and profitability. So you need …

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